Perception is Everyting

I bring a pragmatic, delivery-focused product mindset shaped by years of working directly with users, executives, and technical teams. I excel at translating ambiguous business needs into clear, prioritized backlogs, balancing stakeholder expectations with technical realities. My experience spans roadmap definition, feature ownership, QA coordination, and continuous improvement, with a strong emphasis on communication, accountability, and measurable outcomes. I am comfortable owning decisions, managing trade-offs, and keeping teams aligned around value rather than noise.

My analytical skill set centers on turning raw, fragmented data into insights people can actually use. I am fluent in SQL, Excel, Power BI, and reporting tools such as Crystal Reports, with hands-on experience across finance, operations, inventory, and customer data. I focus heavily on data integrity, clear visualization, and actionable interpretation, ensuring decision-makers understand not just the numbers, but the “why” behind them. My computer science background allows me to bridge business questions with technical data structures efficiently.

As a software engineer, I have worked across full application lifecycles, from design and refactoring to deployment and optimization. My experience includes C#, VB, Android development, MVVM architecture, ERP integrations, automation, and performance-driven UI redesign. I approach engineering with a strong emphasis on maintainability, standards, and real-world usability, often modernizing legacy systems while minimizing operational disruption. I enjoy solving complex problems where software, hardware, and process intersect.

My customer success experience is grounded in trust, clarity, and follow-through. I have supported enterprise and consumer clients in regulated, high-stakes environments, handling escalations, onboarding, and long-term relationship management. I combine strong communication skills with analytical thinking to diagnose issues, propose solutions, and ensure expectations are met or exceeded. This role benefits greatly from my technical literacy, allowing me to explain complex systems in plain language and advocate effectively for the customer internally.